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Customer review

MICHAEL PATTEN2021-11-08

This has been the worst pellet stove I have ever purchased and the customer service has been severely lacking. I bought this stove 2 years ago and had it installed by a certified technician and have had problems since day one. After repeated attempts cont

This has been the worst pellet stove I have ever purchased and the customer service has been severely lacking. I bought this stove 2 years ago and had it installed by a certified technician and have had problems since day one. After repeated attempts contacting customer service and being told to try various things to fix the problem, I'm still no further ahead and now I'm outside the warranty period so I'm stuck with this useless stove. Basic problem is the stove can't be ran for even 24hrs on any auger speed without the burn pot overfilling.