We bought a Drolet pellet stove because we wanted to have one made in Quebec to help the economy. When the installer was putting it together there was a part missing. We bought it from Canadian Tire (in another city) but could never get in touch with them

We bought a Drolet pellet stove because we wanted to have one made in Quebec to help the economy. When the installer was putting it together there was a part missing. We bought it from Canadian Tire (in another city) but could never get in touch with them after many times of trying to contact them. After that we could never get the stove started, the pellets spilled into the Auger but the ignitor never lit up. We have an a pettet stove for 10 years, but made in USA so we decided to put it in our basement and get one made in Quebec. No too sure it was a good idea. Hope we will get help from the company that made the stove. I will not publish this comment until I get help from Drolet because I would not want to give you a bad name. I pray I have help from you on Monday. My telephone number is 819-477-4181 in Drummondville. Ask for Paula or CLAUDE. Thanking you in advance.