The Escape 1800 I ordered arrived damaged so I am unable to use it and am at the mercy of Drolet’s understaffed and slow customer service. The stove arrived with the door off the hinges (not supposed to be) and resting on the ash lip which was all scraped up. The fire bricks were all a mess and one cracked in half. The entire back is dented in and the side panels are bent as well. There are several bad scratches on the unit. If you think you are going to get through to someone on the phone to help you with any issues, you are mistaken. I was told their is no direct line to the claims department and they only communicate through email and are understaffed. I did send an email which took 4 business days to receive a reply. They offered to help but we’re not specific at all. I responded with the exact parts that were damaged and needed replacing and still no response. They said it could be returned (refused delivery) but would take a month to receive a new unit. Even if I were to do this their is still no response on how to do the return or for them to send the parts. The product looks decent, but pray you do not have any issues, otherwise your left out to dry waiting for an email to come. Meanwhile my oil is burning up. Tons more photos but the only let you attach one. That metal is not supposed to be curved.