So far, I LOVE this stove! It's so much more efficient than our previous stove; we've used roughly 1/2 the amount of wood we normally would during this time of year. We got a minor 'additional' part that did not go with our stove that confused us when installing, but customer service quickly responded to our inquiry. The delivery was super fast (had it within 10 days), and we're in a 'rural' area so for us, that was quick! We purchased the optional blower and thermodisc and they are WELL WORTH the price. My ONLY complaint is how quickly the creosote builds up on the glass. We have to clean the glass at least every other day to keep it clear. That could be because of the type of wood we're burning (cottonwood primarily) and as long as the glass cleans this easily (using the ash), it's a minor complaint...though I won't be too happy if the glass actually becomes stained as a result! I don't expect that to happen, though, so thus far we are VERY happy with this stove and would highly recommend it to anyone thinking of purchasing one!! Thank you, Drolet, for making such a great product! We did a lot of research on stoves before buying this one, and that seems to be paying off.