2 week old stove. Wouldn’t light and sometimes wouldn’t stay lit. Called service line twice. Was told thermistor is too cold for stove so work properly. My cellar at that time was 39F. I bought the stove to get heat in my cellar. That is the point of having a stove. Now I have to hear my cellar with propane heater to get my stove to light. I never once encountered such an issue with my previous pellet stove. It was a Heatilator. Obviously I should have bought another instead of a Drolet