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Jocelyn2025-12-30

The HT3000 worked perfect for 1 week. Out of no where the door would no longer close. I spoke with a drolet tech. He sent me the relevant section of the Manual. The door needed to be adjusted and that Drolet does NOT service their new equipment. There were set screws in the hinges that were loose the repairman said. The Drolet Tech said that not servicing their new wood stoves is in the warranty. Who reads a warranty before you buy a $2800.00 product and don't have access to the warranty document in any event? I had to hire someone to come to my remote address and pay them out of my pocket to adjust the door. Not happy with Drolet for not servicing their brand new equipment. They assembled the wood stove, not Kent Building Supplies. Will be my last Drolet purchase.