eFireplaceStore was very responsible and responsive about delivery. My first stove, an Escape 1800, arrived damaged from shipping and I refused delivery. I followed the delivery refusal instructions (and took some digital photos of the damage.) The com

eFireplaceStore was very responsible and responsive about delivery. My first stove, an Escape 1800, arrived damaged from shipping and I refused delivery. I followed the delivery refusal instructions (and took some digital photos of the damage.) The company delivered a replacement within three working days. Thanks.